Jim Siler

Music, Musings, Ramblings, Rants, and Recipes

About Me

I’m a retired computer systems architect and deveoper.  I’ve spent most of my adult life working with computers and computer based systems.  I wrote my first computer program that was used in production in 1959.  It wasn’t much of a program and I was given very strict guidance on what the program needed to do and the arithmetic process necessary to do it.  While it wasn’t much of a program its use was critical; it made a simple calculation to determine how to set up radiation treatments for canxer patients.  That experience taught me the importance of correctly functioning software.

Over the years that perspective was reinforced developing systems for wholesage bond brokerage, which held orders with dollar values into the billions, and rail transportation, where malfunctioning software could disrupt the lives and schedules of hundreds of thousands of commuters, not to mention the impact on the businesses depending on those commuters to be at work on time.

After years of working for financial services companies I opened, along with my friend and business partner Jean Bubley, a small computer consulting company, Kovitz Systems, Inc.  We initially served a client base of Inter-Dealer Brokers in the U. S. Treasury Securities sector.  We later branched into Rail Transportation, which,while a very different business, has very similar stringent requirements for software reliability and performance.

Starting a small business in a competitive market, competing with companies massively larger than ours taught me many valuable lessons:

• Your reputaiton is your single greatest asset.  It takes a real leap of faith to put the well being of a large company in the hands of a tiny one.  So…
  • Always be straight with your clients.  If you don’t there will come a time that you need thier trust; and that will only happen if they know you to be worthy of that trust.
  • Treat your customers the way you want them to treat you.  They may not treat you as well as yout treat them, but they will seldom treat you any better.
  • Listen to your clients and make sure that they feel heard.
  • Treat the client’s needs as if they were you own.  Treat their time and money as if they were your own.
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